To lead a team of second line technical support agents, ensuring swift and effective resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high technical and service standards.

Minimum Requirements

Education:
-Minimum of 3-year tertiary diploma in relevant field
-A+, N+, ITIL and CCNA (an advantage)

Experience:
-Minimum 3 years’ experience in customer operations
-2 Years experience in Similar role in an ISP Advantageous
-1 Year in a real-time monitoring or workforce management role (advantageous) &/or
-Leadership experience (advantageous